TravelAgent

For travel agency teams

One place for guest WhatsApp, quotes, and bookings

Software for your agency—not for travelers booking online. Sales and operations work from one system.

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15-day trial · Agencies & tour operators · No card to start

ST

Sunrise Travels

Org dashboard · Today

12 inquiries open

Pipeline today

Quotes pending send

18

Packages drafted (AI)

42

Follow-ups due

9

WA

Priya Sharma

Goa · 4N/5D · 2 adults + 1 child

2m ago
Need 3-star hotels near Calangute with airport pickup. Budget around ₹45k all-in.
Namaste Priya ji — sharing 3 packages (hotel + transfers + breakfast) in under a minute.
Option A · Calangute Resort · ₹42,500
Option B · Baga Beach · ₹44,800
Auto follow-up if no reply · 4hscheduled

What we do

Purpose of TravelAgent

Help agency staff run WhatsApp sales and operations from one system—faster guest answers, organised teams.

Business software for travel agencies—not a consumer booking site. One dashboard for WhatsApp sales, quotes, follow-ups, and confirmations.

Built for retail agencies, tour operators, and DMC desks in India.

Not for travelers booking holidays without an agency.

How it works

  1. 1

    Guest writes on WhatsApp

    Trip inquiry lands in your agency inbox—not scattered personal phones.

  2. 2

    Your team quotes & follows up

    Draft packages, send prices quickly, automatic reminders if the guest goes quiet.

  3. 3

    Ops confirms & updates

    Hotel reconfirmation, vouchers, and guest updates on the same thread.

Who it is for

  • Owners & managers

    Full visibility on inquiries, quotes, and bookings.

  • Sales & reservations

    Faster WhatsApp replies and structured follow-ups.

  • Operations

    Clear handoff from what sales promised to suppliers.

Common problems

Does your desk face this today?

Scattered tools and personal phones—not weak teams—cause most WhatsApp and ops gaps.

  • Slow reply

    Guests wait hours for the first quote and book elsewhere.

  • Lost context

    Sales, ops, and managers do not share the same chat history.

  • Manual work

    Hotel and transfer details are re-typed into every message.

  • No follow-up

    Hot leads go cold when reminders are not owned or timed.

    • Features

    Sales and operations, one system

    WhatsApp sales up front; hotel confirmations and supplier work after the guest books.

    Pipeline diagram: inquiry, classify, quote, and scheduled follow-up
    Front officeSample

    INQ #4281 · WhatsApp inquiry

    INQInbound captured

    Family · Goa · 4N/5D

    0.2s
    CLASSIFYIntent · high priority

    Quoted before · returning traveler

    0.4s
    QUOTEAI draft · 3 package options

    Brand voice · margins applied

    58s
    NUDGEFollow-up scheduled

    If no reply in 4h · SLA preserved

    queued
    Sales desk

    Sales — WhatsApp to quote

    Answer guests quickly with clear package options.

    One inbox for guest messages, draft packages with hotels and transfers, and send WhatsApp replies in minutes—with your team approving before send.

    WhatsApp inboxPackage draftsINR quotesTeam approval
    Reconfirmation bridge connecting supplier contact and HCN capture
    Reconf + supplierSample

    BKG #MO-88241 · Pre check-in

    BRIDGEFulfillment linked

    Desk thread → reconfirmation queue

    auto
    RECONFSupplier contacted

    Hotel · local-language template

    2m 14s
    HCNConfirmation captured

    HCN-MO-88241 · filed to PNR

    ✓
    AUDITPass · SLA on track

    48–72h window · log immutable

    1.1s
    OperationsAfter booking

    Operations — booking to confirmation

    Track what was sold and what suppliers owe.

    Same thread after booking: reconfirmation, vouchers, and guest updates—without personal phones and email chains.

    BookingsReconfirmationGuest updatesVisibility

    Example flow

    One guest inquiry, end to end

    Message → quote → booking → hotel confirmation. Same story for sales and ops.

    Example flowFour desk stages

    01 Capture · Inbound

    01 Capture

    Inbound

    02 Quote

    Packages

    03 Nurture

    Follow-up

    04 Fulfill

    Handoff

    Sequential handoffs · full trace per event

    Inquiry timeline

    Shared event log with timings.

    Inquiry #88422m 48s total

    • Message received · WhatsApp

      WA0.2s

    • Intent classified · custom itinerary

      CLASSIFY0.5s

    • Packages drafted + priced

      PACK1.1s

    • Follow-up sequence armed

      NURTUREauto

    • Hotel reconfirmation triggered

      RECONF2m 14s

    • Confirmation captured · traveler notified

      RESOLVED✓

    WhatsApp → classified → quoted → nurtured → reconfirmed → closed. One thread, full audit trail.

    Stage reference

    Desk workflow in four steps.

    Four stages

    1. Lead

      WhatsApp captured

    2. Quote

      AI packages

    3. Nurture

      Follow-ups

    4. Fulfill

      Reconfirm

    Results

    What improves for your organisation

    Speed, visibility, and fewer mistakes—what owners and desk leads care about.

    Minutesnot hours

    First reply to guests

    Quick acknowledgment while the desk prepares the quote.

    Onedashboard

    Place for the whole team

    Sales and ops on the same guest thread and status.

    Clearaudit trail

    Record of every step

    Messages, quotes, and confirmations saved for handoffs.

    Made for travel agencies

    Trips, hotels, and pax—not generic CRM fields.

    WhatsApp-native

    Meet guests on the channel they already use.

    Staff stay in control

    System drafts; your agents approve and decide.

    Go live in days

    Connect your number and packages—no long IT rollout.

    Agency feedback

    Sales and ops on the same page

    Used by agency teams—not guests booking trips alone.

    "Guests waited too long on WhatsApp and ops never knew what sales promised. Now replies are fast, follow-ups run on schedule, and both desks share one thread."
    Rajesh Mehta, Director · Sunrise Travels, Mumbai

    Teams like these use TravelAgent for WhatsApp sales and operations

    Horizon HolidaysMumbai · FIT
    Bharat Yatra Co.Delhi · Groups
    Coastal RoutesGoa · DMC
    Skyline ToursBengaluru · Corporate

    For your organisation

    Plans for travel agencies

    Subscription for your agency team—not per traveler. 15-day free trial, then INR billing when you choose a plan.

    Self-serve

    Starter

    Core automation for lean teams getting consistent on WhatsApp.

    ₹4,999/mo

    15-day free trial, then billed monthly

    Includes

    • Core WhatsApp automation
    • Basic package generation
    • Email support (next business day)
    • Up to 3 seats
    Start 15-day free trial

    Most popular

    Recommended

    Growth

    Higher throughput, priority onboarding, and room to scale seats.

    ₹14,999/mo

    15-day free trial, then billed monthly

    Includes

    • Everything in Starter
    • Advanced follow-up & nurture
    • Priority chat & onboarding
    • Up to 15 seats
    • Shared success checkpoints
    Start 15-day free trial

    Custom

    Enterprise

    Security reviews, bespoke workflows, SLAs, and deep integrations.

    Custom

    Scoped after a discovery call · procurement & security reviews available

    Includes

    • Tailored workflows & governance
    • Dedicated success contact
    • API & integration engineering
    • Volume & data residency options
    Contact sales

    For agency owners

    See if TravelAgent fits your desk

    A short walkthrough of a real WhatsApp inquiry—first message through quote, follow-up, and confirmation.

    • Plain-language demo for sales and ops staff
    • Connect WhatsApp and catalogs when you are ready
    • 15-day trial for your organisation

    Request a session